Our support system is set up to provide quick responses to questions, technical issues, and requests associated with your website hosting plan.
We also help with website changes; larger jobs use support hours ($125/hr for 2 hours down to $94/hr for 72, or $150/hr pay-as-you-go).
How do I get help?
The best way to reach us is to submit a support ticket at https://parsonshosting.com/submitticket.php.
When you submit a ticket, provide us with your name, and email we can reply to. In the subject please include the domain associated with your inquiry.
If the ticket is associated with a technical issue, please describe in the message area the problem. Provide a link to where we can experience the problem. Please describe the desired performance you are seeking. Include any relevant screenshots.
A complete and accurate description including links helps us reply with a solution rather than "more questions".
We can correspond via email, but you can review ticket history in your client area by logging into your account. Sign in at https://parsonshosting.com/login to see your tickets.
Here's a quick video overview:
Written by Chris Parsons, ParsonsHosting, Sisters, Oregon. Last updated: October 2026.
